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When a flood of players rushes in to play games like Palworld and Helldivers 2 simultaneously, it presents a major challenge to the company in maintaining game availability amid unexpected popularity.
A game under such circumstances faces more difficulties than a rapid sell-out of concert tickets for a show. The game requires a robust infrastructure of servers, not just during downloading but also while players engage for prolonged periods.
The recent launches of hits like Helldivers 2 and Palworld highlight the ongoing challenge of ensuring smooth operations for live service games. Numerous vendors claim to have a grip on this issue, urging game developers to outsource their backend needs. I spoke with several game launch service providers regarding this matter.
Pocket Pair’s Palworld, often described as Pokemon with guns, acquired over 25 million players in a month, with two million on its debut day. The surge in demand caused many players to face difficulty accessing the game.
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“The cost of failures raises questions about second chances and player retention,” stated Chris Cobb, CTO of Pragma, a third-party backend services provider, in an interview with GamesBeat.
