Google Drive is a leading provider of cloud storage, granting users the convenience of accessing their data from any device, anywhere in the world. However, there are times when it may fail to load and display error messages such as “Google Drive refused to connect” or “drive.google.com refused to connect.”
If you encounter this issue, especially while using Google office apps like Docs, Sheets, or Slides with multiple Google accounts, don’t worry. Here is a step-by-step guide to help you resolve this Google Drive connectivity problem.
Using incognito mode
If the error persists due to multiple Google accounts synced with your browser, using the incognito window can be a quick solution. Keep in mind that this is a temporary fix, and you need to log in again with your account after closing the incognito window.
Step 1: Open Chrome and launch an incognito window from the Three-dot menu in the top-right corner.
Step 2: Navigate to Google Drive by entering drive.google.com in the address bar.
Step 3: Click on the “Go to Drive” button and log in with your Google account.
Step 4: The “Drive refusing to connect error” should be resolved by now.
Log out of multiple Google accounts
Another solution is to log out of all accounts signed into your browser to resolve the Google Drive connection issue. This ensures you access Google Drive with only one account at a time.
Step 1: Open Chrome and go to Google Drive by entering drive.google.com in the address bar.
Step 2: Click on your Google profile icon on the top right to view all synced accounts.
Step 3: Click on the “Sign out of all accounts” button.
Step 4: Confirm the action by clicking “Continue” to sign out of all accounts.
Step 5: After signing out, log in to Google Drive again with the account facing connectivity issues to access your Drive.
Clear browser cache and cookies
Clearing your browser cache and cookies can also help in resolving the Google Drive connectivity issue. These temporary files stored on your PC can impact browsing experience and performance. Here’s how to clear cache and cookies on Chrome.
Follow these steps in Chrome:
Frequently asked questions
Do you need a Google account to access Google Drive?
Yes, to access your own Google Drive, you need to log in with an existing Google account or create one. However, you may not need a Google account to access a shared Google Drive document.
How do I log into my Google Drive account?
Visit the Google Drive website, select “Go to Drive,” and sign in with your Google account credentials.
How do I access Google Drive from Gmail?
For attaching Google Drive files to emails, use the Drive icon in the email compose window. To visit Google Drive from Gmail, click on the Google apps icon and select Drive.
