When logging into play Fortnite on console today, many players are encountering a new error that is preventing them from accessing their accounts. Upon launching the game, a warning screen may appear with the error message “Unable to sign into your PlayStation account Fortnite.”
This issue seems to be a result of a communication error between PlayStation’s account system and Fortnite accounts, causing players to be locked out of their accounts. However, there are steps you can take to resolve this issue and get back to playing your favorite game.
Source: Epic, Sony
How to Fix Unable to Sign into Your PlayStation Account Fortnite
If you are experiencing the “Unable to sign into your PlayStation account Fortnite” error, there are several troubleshooting steps you can try:
- Ensure your PlayStation software is up to date
- Sign out of PSN and sign back in
- Restart your internet connection
- Check and correct your DNS settings or switch to a public DNS
- Clear your PlayStation Cache
If none of the above steps help, you may need to clear your PlayStation Cache, which involves a few more steps:
- Turn off your PS5
- While the console is off, press and hold the power button
- After about 7 seconds, the console will boot up in safe mode
- Connect your controller using a cable
- Navigate to the Clear Cache option
- Select Clear System Software Cache
- Confirm by clicking Ok
After following these steps and powering your console back up, try launching Fortnite again. This should help resolve the issue of being unable to sign into your PlayStation account on Fortnite. While it may be a bit time-consuming, clearing the cache can be a helpful solution to get you back into the game and access your Fortnite skins.
