The evolution of chatbots has been remarkable, with advancements in large language models making them more useful than ever. Startups are leveraging generative AI to create custom chatbots for a variety of businesses, especially in industries where customers seek detailed information before making a purchase.
One such company, Thailand’s HD, is focusing on developing chatbots for the healthcare industry. Recognizing the need for conversational AI in healthcare customer interactions, HD aims to enhance the customer journey through innovative technology.
By integrating AI into their platform, HD has seen a significant increase in conversion rates by responding quickly to inquiries. This not only streamlines the customer engagement process but also allows staff to focus on higher-value tasks.
Despite recognizing the limitations in resources compared to U.S. firms, HD is committed to building vertical AI solutions using proprietary data. By leveraging local data, the company aims to create practical AI applications tailored to specific industries.
With a strong focus on using AI to improve customer service and streamline transactions, HD plans to deploy chatbots on their platform within a few months and eventually offer the technology to third-party healthcare providers for 24/7 support.
AI Innovation in Southeast Asia
As HD works towards becoming the leading AI provider in the Southeast Asian healthcare industry, the company plans to capitalize on its vast data reservoir to train chatbots and enhance its language models for healthcare-specific scenarios.
In the post-pandemic era, HD’s strategic approach to fundraising reflects its commitment to sustainable growth. Recognizing the advantages of raising funds during a downturn, the company aims to leverage cost-efficient avenues for customer and talent acquisition.
By adopting a more moderate valuation strategy, HD prioritizes long-term success over short-term gains, avoiding the pitfalls of hyper-aggressive growth seen in other startups. This approach ensures that the company can deliver high-quality healthcare solutions without compromising on ethical standards.
