Activision has recently released a report detailing its anti-toxicity tools for Call of Duty, with the much-anticipated launch of Call of Duty: Black Ops 6 scheduled for October 25.
This report is part of a series from the Call of Duty team focused on multiplayer play, aiming to share knowledge with the industry on creating a positive and inclusive community for all players. These efforts involve the use of technology to combat disruptive behavior, in line with the Call of Duty Code of Conduct.
With over 425 million Call of Duty games sold as of October 2023, Call of Duty plays a crucial role in setting an example of transparency in combating toxic player behavior within the gaming industry.
In the latest progress report, Activision’s Disruptive Behavior team highlights the advancements made to Call of Duty’s anti-toxicity tools, reinforcing their commitment to deploying these systems for the launch of the upcoming game.
Voice & Text Moderation in Black Ops 6 at Launch
Upon the release of Black Ops 6 on October 25, voice and text moderation systems, already in use in Call of Duty: Modern Warfare III, will be available. This includes the introduction of Call of Duty’s AI-powered voice moderation system in English, Spanish, and Portuguese (excluding Asia), with plans to expand support to French and German at launch.
Text-based moderation in twenty languages will also be implemented on day one for Black Ops 6.
These moderation tools align with the Call of Duty Code of Conduct, focusing on addressing harassment and derogatory language while supporting the competitive spirit of the game. The Code of Conduct will be prominently displayed during the initial in-game flow for players launching core multiplayer modes in Black Ops 6.
Over 45 Million Text Messages Blocked in 20 Languages
Since Modern Warfare (2019), Call of Duty has partnered with Community Sift to expand text-based moderation to 20 languages, ensuring a more inclusive gaming environment.
Text moderation covers a wide range of languages including English, French, Spanish, and many others, enabling a global approach to promoting positive interactions among players.
Implementing a new analysis system for username reports has enhanced efficiency and accuracy, leading to a significant reduction in disruptive behavior within the community. The system has already blocked over 45 million text-based messages violating the Code of Conduct since November 2023.
Exposure to Voice Toxicity Dropped 43%
Through the proactive voice moderation strategy powered by Modulate’s ToxMod, Call of Duty has significantly reduced exposure to disruptive voice chat since its global launch in June 2024. The continuous improvements have resulted in a substantial drop in repeat offenders of voice chat offenses, further enhancing the player experience.
Collaborating to Battle Disruptive Behavior
The Disruptive Behavior team at Caltech has been collaborating with research institutions like the California Institute of Technology (Caltech) and the University of Chicago Booth School of Business to enhance moderation effectiveness and mitigate disruptive behavior in gaming.
