If you are experiencing issues with your Intel CPU, you are not alone. Users of Intel’s top processors, including game developers, have been facing crashes with the Core i9-14900K and Core i9-13900K for months. While Intel has been relatively silent on the matter, there may be an option to have your CPU replaced if the problem persists.
Whether you have a recent Intel CPU facing performance issues or an older model, you can consider the return merchandise authorization (RMA) process to replace the defective processor. Here is a guide on how to RMA your Intel CPU.
Start with the Retailer
If you purchased your desktop Intel CPU from a retailer that offers additional coverage, your first step should be to contact them. Some retailers may handle the RMA process on your behalf or act as a liaison between you and Intel. However, if the retailer directs you to Intel, you can proceed with contacting them directly.
For situations where returning the CPU through the retailer is not feasible, it’s time to prepare to reach out to Intel.
What You’ll Need to RMA Your Intel CPU
Prior to opening a support ticket and requesting a replacement CPU, make sure you have the following information handy to expedite the process:
